Manager of Customer Onboarding - Remote

Overview

As a Manager of Customer Onboarding, you will lead a team of 10-15 direct reports, consisting of customer-facing Project Managers and/or Configuration Specialists. You will provide direction to your teammates to ensure a high-quality customer experience during implementation, accurate forecasting of customer go lives, and project management data accuracy. You will also act as a primary escalation path for your team’s onboarding customers when there are project related issues that the project team is unable to resolve on their own. You will also be responsible for identifying and/or leading special projects that help improve the business.

In Short

• Lead a team of Project Managers and Configuration Specialists.
• Ensure high-quality customer experience during onboarding.
• Monitor team performance against key metrics.
• Utilize problem solving and critical thinking skills.
• Provide constructive feedback for project efficiency.
• Collaborate with cross-functional leaders on special projects.
• Socialize team victories and implementation challenges.
• Identify opportunities for business improvement.
• Coach and develop teammates using leadership strategies.
• Build relationships with internal and external customers.

Requirements

• Bachelor’s degree or 3 years of experience in customer-facing software implementations.
• Minimum of 3 years of People Management experience.
• Experience with SmartSheet or similar project planning software.
• Proficient with Project Management methodologies and tools.
• Strong interpersonal and communication skills.
• Ability to evaluate key metrics across projects.
• Passion for coaching and developing teammates.
• Ability to promote a high performing culture.
• Strong understanding of critical business issues.
• Ability to explain changes and demands effectively.

Benefits

• 18 days PTO.
• 11 Holidays.
• 16 hours of paid Volunteer Time Off (VTO).
• Competitive Healthcare benefits.
• 401k Match up to 4%.
• Parental Leave: 8 weeks 100% paid.
• Tuition Reimbursement up to $5,250.
• Hybrid Workplace Flexibility.
• Onsite gym and fitness center.
• Discounts on insurance and other services.