Integrations & Technical Support Specialist - Remote

Overview

The Integrations & Technical Support Specialist at ezCater plays a crucial role within the Partner Solutions team, focusing on the onboarding and support of API integrations with restaurant brands and third-party vendors. A notable highlight of this role is the opportunity to provide technical training and troubleshoot integration issues, ensuring seamless connectivity in ezCater's extensive food delivery network.

In Short

• Work with restaurant brands and third party vendors to onboard new API integrations.
• Diagnose and resolve issues originating from the API processes.
• Provide technical training to internal and external teams as needed.
• Document and troubleshoot API integration processes.
• Collaborate with Project Managers and other internal teams.
• Engage with clients & vendors across North America.
• Identify opportunities for personal learning and engagement.
• Test API integrations during onboarding and software development cycles.

Requirements

• Ability to resolve issues under pressure.
• Understanding of how data relates to business needs.
• Knowledge of API integrations.
• Exceptional communication skills.
• Curiosity and creativity to solve operational challenges.
• Understanding or willingness to learn REST & GraphQL based API integrations.
• Operational understanding of technical integrations.

Benefits

• Market competitive salary.
• Stock options.
• 12 paid holidays.
• Flexible PTO.
• 401K with ezCater match.
• Health/dental/FSA.
• Long-term disability insurance.
• Mental health and family planning resources.
• Remote-hybrid work options.
• Opportunities for career growth.