Developer Support Engineer - MS Graph - Remote

Overview

The Developer Support Engineer - MS Graph role involves providing technical support and customer service for Microsoft products, ensuring customer satisfaction through effective communication and problem-solving.

In Short

• Handle customer issues through collaboration and resolution.
• Ensure stakeholders and customers are updated on issue resolution.
• Use soft skills to resolve technical issues.
• Provide excellent customer service in English.
• Strong active listening and communication skills required.
• Adapt communication style to customer needs.
• Knowledge of Windows OS, MS Office, and software installation.
• 2+ years of experience with Microsoft products.
• Familiar with core technologies including .NET and Azure.
• Exposure to networking protocols and scripting languages.

Requirements

• 2+ years of experience in development or product support.
• Strong knowledge of .NET framework, ASP.Net, C#, and Node.JS.
• Familiarity with Azure Active Directory and Microsoft Teams.
• Working knowledge of networking protocols.
• Exposure to JavaScript, Powershell, and Python.
• Experience with RESTful APIs and OAuth protocol.
• Familiarity with tools like Fiddler and Postman.

Benefits

• Opportunity to work with a fast-growing organization.
• Global experience with a diverse team.
• Access to cutting-edge AI technologies.
• Supportive work environment focused on customer satisfaction.
• Potential for professional growth and development.