Customer Success Engineer - EMEA - Remote

Overview

As a Customer Success Engineer at Fingerprint, you’ll have the opportunity to become a leading expert in our product and be the face of Fingerprint to our users as they sign up and experience the product for the first time.

In Short

• Conduct 1:1 onboarding consultations for API integration.
• Serve as the primary technical contact for customers.
• Act as a liaison between the product team and customers.
• Monitor API usage and performance.
• Utilize JavaScript for crafting sample code snippets.
• Develop automation scripts for API testing.
• Educate users on product nuances and build relationships.
• Increase user adoption through training and demos.

Requirements

• Bachelor’s degree in Computer Science or related field.
• 2-3 years in a customer-facing role.
• Strong proficiency in JavaScript.
• Understanding of API concepts and RESTful architecture.
• Strong written and verbal skills in English.
• Empathetic with a customer-focused mindset.
• Familiarity with SQL.

Benefits

• Work in a globally dispersed, 100% remote environment.
• Be part of an open-source focused company.
• Opportunity to influence product development.
• Inclusive work environment promoting diversity.