US National Technical Support Engineer III - Remote

Overview

As a US National Technical Support Engineer III at F5, you will provide remote technical assistance on F5 solutions to internal and external customers, ensuring their satisfaction and effective resolution of issues.

In Short

• Provide technical support for F5 products and services.
• Handle multiple active cases and analyze customer network environments.
• Communicate effectively with customers via phone, email, and Zoom.
• Work on a shift schedule to ensure 24/7 coverage.
• Participate in ongoing training with F5 products.
• Manage case escalations to tier 3 support.
• Build strong relationships with customers and internal teams.
• Maintain high schedule adherence and on-phone time.
• Utilize troubleshooting tools and equipment proficiently.
• Provide a consistently high-quality support experience.

Requirements

• 5 years of experience in a professional technical support role.
• Hands-on experience with network protocols and data center operations.
• Proficient with Windows OS and UNIX/Linux systems.
• Experience with Salesforce Service Cloud is preferred.
• Excellent customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to communicate technical concepts clearly.
• 2nd Tier Academic Degree preferred.
• Ability to work under limited instructions.
• Fluency in English; multiple language skills a plus.

Benefits

• Competitive salary range.
• Potential for incentive compensation and bonuses.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Diverse and inclusive work environment.
• Flexible work arrangements.
• Access to training and resources.
• Supportive team culture.
• Work-life balance initiatives.
• Employee recognition programs.