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Technical Support Engineer III - Remote

Posted 7 weeks ago
Customer Service
Full Time
Ireland

Overview

Delinea is seeking an experienced Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. This role is crucial in ensuring customer satisfaction through technical expertise and effective communication.

In Short

  • Provide post-sale technical support to customers and partners
  • Assess and document reported customer issues
  • Formulate and communicate resolution plans
  • Gather necessary information and resources
  • Investigate and reproduce case scenarios
  • Provide clear customer responses and document corrective actions
  • Develop knowledge base articles and pre-written responses
  • Provide consultation and mentoring to technical support engineers

Requirements

  • At least 3-4 years of proven relevant professional experience as a technical support engineer
  • In depth knowledge and experience with cybersecurity products and solutions
  • IT and System administration (minimum of 5 years)
  • Networking and data transport and encryption
  • Cloud infrastructure and services virtualization
  • Security concepts and methodologies
  • Relational databases and SQL language proficiency
  • PowerShell, Bash or other OS scripting languages
  • Strong written and verbal English communication skills
  • Ability to work diverse, international environments

Benefits

  • Competitive salaries and meaningful work
  • Culture of innovation and great career progression
  • Full suite of medical, dental, and vision insurance
  • Pension/retirement matching
  • Generous discretionary time off (DTO)
  • Paid leave for new birth, adoption, and surrogacy
Delinea logo

Delinea

Delinea is a leading provider of privileged access management (PAM) solutions, dedicated to securing identities through centralized authorization. Formed in April 2021 from the merger of PAM leaders Centrify and Thycotic, Delinea offers a comprehensive platform that addresses the complexities of modern security needs across cloud and traditional infrastructures. The company focuses on eliminating identity-related threats by applying context and intelligence throughout the identity lifecycle. With a commitment to innovation, reliability, and a culture of respect, Delinea empowers organizations to manage access seamlessly while ensuring security teams maintain control. The company values diversity and collaboration, providing a supportive work environment that fosters career growth and meaningful contributions to making the world a safer place.

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