US National Technical Support Engineer III - Remote

Overview

The US National Technical Support Engineer III at F5 provides remote technical assistance on F5 solutions, ensuring high customer satisfaction while troubleshooting and resolving diverse technical issues.

In Short

• Provide remote technical support on F5 solutions.
• Handle multiple active cases requiring analysis of customer network environments.
• Work on a shift schedule to ensure 24/7 coverage.
• Utilize troubleshooting tools for hardware and software issues.
• Communicate effectively with customers via phone, email, and Zoom.
• Build strong relationships with internal and external stakeholders.
• Participate in ongoing training with F5 products and technologies.
• Manage case escalations to tier 3 while maintaining communication with customers.
• Maintain high schedule adherence and manage multiple routine cases.
• Occasional travel may be required (5-10% of work time).

Requirements

• 5 years of experience in a professional technical support role.
• Hands-on technical experience with internetworking/data center operations.
• Knowledge of network protocols, UNIX/Linux systems, and VMware.
• Excellent customer service skills and experience with corporate customers.
• Analytical thinker with strong attention to detail.
• Ability to communicate technical information to varying skill levels.
• Fluent in English; multiple language skills are a plus.
• 2nd Tier Academic Degree preferred.
• Certification to 201 level expected, 301 preferred.

Benefits

• Competitive salary with incentive compensation and bonuses.
• Access to benefits including healthcare and retirement plans.
• Opportunities for professional growth and development.
• Work in a diverse and inclusive environment.
• Flexible work schedule with remote work options.