Technical Support Engineer III - Remote

Overview

Deputy is a global SaaS remote-first workforce management company improving the world of work for hourly workers. We are looking for a Technical Support Engineer III to join our team and help resolve diverse technical issues faced by our customers.

In Short

• Work independently to resolve technical issues and provide solutions.
• Use advanced API knowledge and scripting skills to analyze data.
• Escalate unresolved issues to the Product/Engineering team.
• Document all steps taken to resolve customer issues.
• Respond to customers and manage time-sensitive escalations.
• Collaborate with peers and subject matter experts for complex issues.
• Prioritize tasks effectively under pressure.
• Provide empathetic support to customers.
• Contribute to a positive customer experience.
• Join a company that values frontline workers and their technology needs.

Requirements

• 3-4 years of experience in technical support.
• Advanced knowledge of APIs.
• Proficiency in scripting languages such as JavaScript and Python.
• Ability to create scripts for data analysis and reporting.
• Experience in managing customer escalations.
• Strong analytical and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Empathetic communication skills.
• Strong documentation skills.
• Ability to work remotely and independently.

Benefits

• Work in a remote-first environment.
• Be part of a growing company with Unicorn status.
• Contribute to meaningful work that impacts hourly workers.
• Collaborate with a diverse global team.
• Opportunities for professional growth and development.