Principal Partner Success Manager - Remote

Overview

The Principal Partner Success Manager at Clasp will serve as a strategic advisor and champion for employer partners, utilizing storytelling and deep knowledge of Clasp's creative work to drive partner engagement and growth.

In Short

• Deliver high-energy partner engagements using storytelling and visuals.
• Drive strategic growth by uncovering expansion opportunities.
• Stay informed about Clasp’s creative output and performance metrics.
• Facilitate onboarding and alignment with sales and implementation teams.
• Guide partners through onboarding and deliver training for adoption.
• Analyze partner metrics to identify risks and opportunities.
• Present materials developed by internal teams to partners.
• Act as a trusted advisor offering insights and training to partners.
• Conduct business reviews to enhance partner satisfaction.

Requirements

• Experience in account management or customer-facing roles.
• Strong problem-solving and analytical skills.
• Excellent relationship-building and communication skills.
• Ability to think strategically while executing tactically.
• Collaborative mindset with cross-departmental experience.
• Adaptability to a fast-paced, evolving environment.

Benefits

• Competitive cash and equity compensation.
• Health benefits including dental and vision.
• 401k match.
• Commuter benefits.
• Flexible PTO policy.
• Opportunities for growth in a fast-paced environment.