Engineering Manager, Extensibility - Remote

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

In Short

• Lead a team of 8-10 engineers focused on extensibility and collaboration.
• Build APIs, SDKs, and integration frameworks for enterprise environments.
• Foster a high-performing engineering culture based on accountability and growth.
• Collaborate with product, design, and partner teams to expand Ada's ecosystem.
• Support team development through coaching and regular feedback.
• Identify and communicate risks early to stakeholders.
• Champion a culture of continuous improvement and data-driven decision-making.
• Manage hiring processes to recruit top talent.
• Balance immediate goals with long-term strategies.
• Enable developers and AI agents through effective documentation and tools.

Requirements

• Experience in platform engineering and developer experience.
• Strong communication skills for aligning technical and non-technical stakeholders.
• Proven ability to foster collaboration across teams.
• Ability to manage and support a team of engineers effectively.
• Experience with AI technologies and large language models.
• A coaching and growth mindset.
• Proficiency in identifying and mitigating risks in projects.
• Ability to conduct root cause analyses for inefficiencies.
• Experience in recruiting and hiring processes.
• Understanding of strategic planning and execution.

Benefits

• Unlimited vacation for recharging when needed.
• Comprehensive benefits including health, dental, and life insurance.
• Wellness account for overall well-being.
• Flexible work schedule to balance work and personal life.
• Remote-first environment with options for in-person collaboration.
• Learning and development budget for personal growth.
• Work from home budget for a seamless remote experience.
• Access to cutting-edge AI tools and technologies.
• Hands-on experience with large language models.
• Opportunity to shape the future of technology in a thriving industry.