Strategic Partnerships Operations Manager - Remote

Overview

The Strategic Partnerships Operations Manager is responsible for ensuring the success of our Services Partner ecosystem in delivering an exceptional services and support experience to Visier customers. You will be a key team member by taking a data-driven approach to the impact of Strategic Partnerships, and advocating for our Partners, while ensuring Visier's industry leading experience standards are met through the customer journey.

In Short

• Curiosity, authenticity, imagination, and creativity to build world-class Services Partner programs.
• Develop metrics and reporting for communicating the status and success of the Services Partner ecosystem.
• Monitor training progress and status of Services Partners.
• Understand gaps in knowledge and create partner enablement plans.
• Manage Service Partner certification framework structure.
• Work closely with Strategic Partnerships counterparts globally.
• Collaborate with global Delivery and Customer Success leadership.
• Manage Partner certifications and compliance.
• Monitor best practices and ensure efficient processes.
• Support Services Partner QBRs with performance insights.

Requirements

• 5+ years experience in operations management within a partner ecosystem.
• Prior management of System Integrator relationships.
• 5+ years of experience in an enterprise SaaS environment.
• Ability to work in a diverse, fast-paced environment.
• Strong understanding of partner and implementation delivery models.
• Demonstrated ability to build service-oriented relationships remotely.
• Industry knowledge of HCM or BI/Analytics platform services.
• Experience in a startup or emerging growth technology company.

Benefits

• Competitive salary with bonus opportunities.
• Work in a dynamic and innovative environment.
• Opportunity to grow and evolve with the company.
• Collaborate with a diverse team across the globe.
• Engage in continuous learning and development.