Strategic Account Manager - Remote

Overview

US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.

In Short

• Work remotely with travel to customer locations as needed.
• Maintain and grow client relationships for a portfolio of approximately 30 customers.
• Serve as the primary point of contact for account-related matters.
• Conduct regular account reviews to assess satisfaction and service performance.
• Coordinate with internal teams for timely resolution of issues.
• Support contract negotiations and renewals.
• Proactive understanding of client needs and upsell opportunities.
• Monitor account health metrics and address risks to retention.
• Document client interactions and maintain accurate records.
• Availability for after-hours support and travel as needed.

Requirements

• Proven experience in account management, preferably in IT services.
• Strong understanding of managed services, cloud solutions, and IT infrastructure.
• Familiarity with CRM tools, preferably Salesforce.
• Bachelor's Degree or 4+ years of professional experience.
• 4+ years account management or sales experience in enterprise technology.
• Valid driver’s license and insurance required.

Benefits

• Generous paid time off policy, including vacation and 10 paid holidays.
• Competitive medical, dental, and vision benefits plans.
• 401(k) retirement plan with a generous contribution.
• Wellness Incentive to promote overall employee well-being.
• Paid volunteer time.
• Business casual dress code.