Managed Services Administrator - Remote

Overview

The Managed Services Admin serves as the primary escalation resource within the Technical Operations Center, handling complex incidents and service requests that exceed Tier 1 scope across all product offerings, ensuring high customer service standards.

In Short

• Act as the primary escalation point for Tier 1 support
• Troubleshoot and resolve moderately complex system incidents
• Provide mentorship to Tier 1 support staff
• Assist with customer interactions and documentation
• Perform root cause analysis on recurring issues
• Demonstrate technical expertise in various technology areas
• Apply service management principles to deliver reliable services
• Maintain strong customer focus and communication
• Participate in after-hours support and on-call rotations
• Foster collaboration and positive working relationships

Requirements

• Experience in applications, operating systems, databases, and public clouds
• Technical expertise in Windows, Linux, and cloud services
• Ability to achieve CJIS certification
• Associate's degree or 2+ years of professional experience
• Strong analytical thinking and problem-solving skills
• Excellent customer service skills
• Availability for after-hours support
• Collaboration and professionalism
• Integrity and transparency in communication
• Ability to work in a self-directed environment

Benefits

• Competitive salary range
• Annual performance-based bonus
• Mentorship and professional development opportunities
• Diverse and inclusive work environment
• Flexible work environment options