Managed Services Client Service Desk Administrator - Remote

Overview

The Managed Services Client Service Desk Administrator role at NTT DATA involves providing administrative support to ensure the smooth operation of the service desk function, assisting with client requests, and maintaining documentation for efficient service delivery.

In Short

• Provide administrative support to the Client Service Desk team.
• Coordinate service requests and assist in incident resolution.
• Ensure correct escalation procedures are followed.
• Maintain documentation and records related to client requests.
• Analyze and interpret escalation requests for proper categorization.
• Interact with various stakeholders effectively.
• Work in a 24X7 shift structure as required.
• Display strong attention to detail and client focus.
• Demonstrate integrity in ensuring excellent client service.
• Encourage personal growth and career advancement within the company.

Requirements

• High School Certification or diploma or equivalent.
• Basic to moderate experience in the technology industry.
• Experience in a call center environment is preferred.
• Strong verbal and written communication skills.
• Ability to work under general direction.
• Methodical approach to ticket resolution.
• Good judgment in escalating issues.
• Client-focused mindset.

Benefits

• Diverse and inclusive workplace culture.
• Opportunities for career growth and advancement.
• Supportive environment for skill development.
• Equal Opportunity Employer commitment.