Senior Service Desk Administrator - Remote

Overview

The Senior Service Desk Administrator will be responsible for providing exceptional customer service and technical support to clients, ensuring minimal downtime and efficient resolution of helpdesk tickets.

In Short

• Resolve Helpdesk Tickets efficiently.
• Provide advanced remote troubleshooting.
• Maintain client documentation and ticketing system.
• Install and upgrade software and hardware.
• Ensure a friendly and helpful client experience.
• Perform network support and hardware maintenance.
• Achieve set targets in daily and project work.
• Participate in company events and career growth opportunities.
• Enjoy medical and dental coverage from day one.
• Work from home with flexible hours.

Requirements

• Experience with M365 and M365 Admin.
• Strong NOC skills.
• Networking knowledge.
• Excellent customer service skills.
• Ability to troubleshoot hardware and software issues.
• Familiarity with ticketing systems.
• Strong communication skills.
• Ability to work independently and in a team.
• Experience in desktop and printer support.
• Project management skills are a plus.

Benefits

• WFH (Work From Home) setup.
• Medical, Dental Coverage, and Life insurance from day 1.
• Paid Vacation and Sick Leave.
• Competitive salary package with annual appraisal.
• Financial Assistance Program.
• Mandatory Government Benefits and 13th Month Pay.
• Regular company events and work-life balance initiatives.
• Career growth opportunities.