Senior Zendesk Administrator - Remote

Overview

The Sr. Zendesk Administrator serves as the subject matter expert for all Zendesk application support at Aledade, providing full-lifecycle support including maintenance, configuration, and enhancement requests.

In Short

• Handles all Zendesk administrative functions including user account maintenance and reports.
• Designs, implements, and supports medium to high complexity configuration.
• Performs regular system maintenance according to Zendesk best practices.
• Troubleshoots issues with Zendesk and related systems.
• Responds to emergency situations as needed.
• Maintains Jira tickets with current status and comments.

Requirements

• Bachelor’s Degree in Computer Science or related major.
• 6+ years of experience as a Zendesk Administrator.
• Zendesk Administrator certified or equivalent experience.
• Strong customer-facing skills and communication skills.
• Strong analytical and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Availability to occasionally work outside business hours.

Benefits

• Opportunity to work in a rapidly growing environment.
• Engagement with both technical and non-technical resources.
• Potential for professional development and certification.