Zendesk Administrator II - Remote

Overview

Join GoFundMe as a Zendesk Administrator II, where you will enhance the global customer experience and support strategic initiatives across operations teams.

In Short

• Coordinate with Operations Strategy team to execute change requests in Zendesk.
• Serve as a partner for Zendesk experts, managing requests and bug alerts.
• Maintain expert-level understanding of Zendesk products.
• Create and maintain Zendesk-related SOPs and Wiki articles.
• Develop analyses to support strategic decision-making.
• Stay updated on trends in payments and fintech.

Requirements

• 2-4 years of experience in Business Intelligence or Zendesk Administration.
• BA, BSc, or equivalent certification in relevant fields.
• C1 fluency in English required.
• Prior experience managing a Zendesk instance.
• Detail-oriented with strong accuracy emphasis.
• Ability to meet deadlines and prioritize requests.
• Collaborative team player with independent execution skills.
• Strong communication skills.
• Proactive work approach.
• Resilient in changing priorities.

Benefits

• Market competitive pay based on experience.
• Work with a purpose that changes lives globally.
• Be part of a supportive team celebrating accomplishments.
• Work in a certified Great Place to Work environment.
• Opportunities for growth in a fast-growing company.