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Customer Support Engineer - Remote

Posted 1 week ago
Customer Service
Full Time
USA

Overview

This role involves helping customers ship fast with Turbopuffer by debugging production issues, optimizing queries, and ensuring effective use of the platform.

In Short

  • Analyze customer traces using data-driven approaches.
  • Take ownership of customer outcomes.
  • Prioritize simplicity while ensuring correctness.

Requirements

  • Strong background in data analysis and debugging query performance.
  • Comfortable with Linux and reading logs.
  • Proficiency in Python or JavaScript/TypeScript.
  • Experience with a production mindset and on-call responsibilities.

Benefits

  • Opportunity to work remotely.
  • Engage with cutting-edge technology.
  • Collaborate with a dynamic team.
turbopuffer logo

turbopuffer

Turbopuffer is a dynamic company focused on enhancing customer shipping experiences through innovative technology. The team is dedicated to solving real problems with data-driven solutions, ensuring that users can efficiently navigate the platform. With a strong emphasis on correctness, simplicity, and performance, Turbopuffer values a production mindset and encourages its employees to take ownership of customer outcomes. The company seeks individuals who are comfortable with data analysis, debugging, and have a solid background in programming, particularly in Python or JavaScript/TypeScript, to help optimize their services.

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