Customer Support Engineer - Remote

Overview

At 1upHealth, your work will directly improve how health data is shared, understood, and acted on. Join us and be part of a team that is reshaping healthcare interoperability.

In Short

• Serve as a trusted technical point of contact for production support.
• Lead the investigation and resolution of Tier 2 and Tier 3 issues.
• Collaborate with Engineering and Product teams.
• Proactively monitor key data pipelines.
• Support the triage process for inbound support cases.
• Identify opportunities to improve tooling and ticketing systems.
• Contribute to internal knowledge bases and process development.
• Foster a strong culture of empathy and technical excellence.

Requirements

• 5+ years of experience in a technical support or customer success engineering role.
• Hands-on experience with healthcare interoperability standards.
• Deep understanding of RESTful APIs.
• Strong SQL skills.
• Familiarity with production monitoring tools.
• Excellent problem-solving and communication skills.
• Bachelor's degree in Computer Science or equivalent experience.

Benefits

• 100% Paid BCBS Medical and Dental Insurance for Employees.
• Vision Insurance.
• Unlimited PTO.
• Equity.
• 401(k).
• Home Office Stipend.
• Lifestyle Savings Account.
• Parental Leave (16 weeks for birthing parents, 6 weeks for non-birthing parents).