The Customer Support Engineer at TetraScience will work closely with customers to resolve technical issues, ensuring a seamless customer experience while addressing performance and scalability challenges.

In Short

Work with customers to resolve technical issues.
Investigate end-to-end stability, scale, and performance issues.
Simulate customer issues to reproduce performance problems.
Streamline communication between customer support and engineering teams.
Develop tools and documentation to enhance customer support.
7+ years of experience in customer support and performance issues.
Experience with API troubleshooting and AWS integrations.
Familiarity with CloudNative platforms and microservices.
Proficient in scripting or programming languages.
Excellent interpersonal and communication skills.

Requirements

7+ years of experience with performance and customer support.
Experience in resolving technical support issues.
Must have troubleshooting experience with API and AWS.
Experience with CloudNative platforms and microservices.
Familiarity with databases, NoSQL, Kafka, or Elastic Search.
Knowledge of Python, PHP, JavaScript, React, Go, or Java.
Experience debugging software reliability issues.
Strong communication and interpersonal skills.
Familiarity with CRMs like Zendesk or Salesforce.
Bachelor's degree in engineering or a related field.

Benefits

Competitive salary and equity in a growing company.
Supportive, team-oriented culture of continuous improvement.
100% employer-paid benefits for eligible employees.
401K plan.
Generous paid time off (PTO).
Flexible working arrangements including remote work.

TetraScience

TetraScience is a pioneering company in the Scientific Data and AI Cloud sector, dedicated to enhancing and extending human life through innovative scientific solutions. With a mission to catalyze the Scientific AI revolution, TetraScience offers the world's only open and collaborative scientific data and AI cloud, leveraging deep scientific expertise to improve outcomes across the pharmaceutical and biotech industries. The company emphasizes core values such as transparency, trust, collaboration, and a commitment to diversity, ensuring that its workforce reflects a broad range of perspectives. TetraScience is focused on delivering impactful solutions that streamline lab data management and foster scientific innovation.

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