Customer Support Engineer - Remote

Overview

Dot Compliance is a leading provider of cloud-based Quality and Compliance management solutions for the life sciences industry. Our SaaS solutions leverage the world’s most innovative cloud technology provider, Salesforce.com. As a young and innovative software company, we aim to dramatically transform how pharma, biotech, and medical device companies manage their quality and compliance processes.

In Short

• Join our North America Customer Support Team in a fully remote environment.
• Drive customer satisfaction and support internal teams.
• Act as the primary point of contact for customers.
• Address inbound product inquiries and resolve issues.
• Collaborate with internal teams such as Professional Services and Customer Success.
• Empower customers through effective communication.
• Work with a generous vacation plan and professional growth opportunities.
• Fully remote environment covering related expenses.

Requirements

• 2-3 years of experience in a technical B2B support role in the SaaS industry.
• Experience with Salesforce, quality management, or compliance is a plus.
• Availability to support clients in the Eastern and Central time zone (NA).
• Strong technical aptitude and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills.
• Empathy and diplomacy in customer interactions.
• Ability to function autonomously and proactively.
• Curiosity, innovation, and tenacity in championing customer needs.

Benefits

• Competitive salary and benefits package.
• Generous vacation plan.
• Professional growth and development opportunities.
• Fully remote environment covering any related expenses.