Bilingual Customer Support Engineer - Remote

Overview

Dot Compliance is a leading provider of cloud-based Quality and Compliance management solutions for the life sciences industry. Our SaaS solutions leverage the world’s most innovative cloud technology provider, Salesforce.com. As a young and innovative software company, we aim to dramatically transform how pharma, biotech, and medical device companies manage their quality and compliance processes.

In Short

• Seeking a bilingual (English/French) Customer Support Engineer.
• Fully remote position based in Canada.
• Drive customer satisfaction and support internal teams.
• Act as the primary point of contact for customers.
• Address inbound product inquiries and resolve issues.
• Collaborate with Professional Services, Customer Success, and DevOps.
• Must rapidly acquire a deep understanding of products.
• Empower customers through various communication channels.
• Passionate about quality and compliance.
• Competitive salary and benefits package offered.

Requirements

• Fluency in both English and French.
• Located in Canada.
• 2-3 years of experience in a technical B2B support role.
• Experience with Salesforce, quality management, or compliance is a plus.
• Availability to support clients in Eastern and Central time zones.
• Strong technical aptitude and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills.
• Ability to function autonomously and proactively.
• Embrace curiosity, innovation, and tenacity.

Benefits

• Adherence to company values.
• Generous vacation plan.
• Professional growth and development opportunities.
• Fully remote environment covering related expenses.