Remote Otter LogoRemoteOtter

Customer Support Engineer - Remote

Posted 5 days ago
Customer Service
Full Time
Australia

Overview

We’re looking for a Customer Support Specialist to join our growing team and play a key role in delivering an outstanding support experience to our customers.

In Short

  • Deliver timely and helpful support across multiple channels.
  • Manage and prioritize support tickets via our ticketing system.
  • Provide real-time assistance via Slack.
  • Support onboarding efforts in collaboration with CSMs.
  • Improve support processes and workflows.
  • Maintain up-to-date documentation.

Requirements

  • Experience in customer support, ideally in a SaaS or technical environment.
  • Basic understanding of technical troubleshooting.
  • Familiarity with Cyber Threat Intelligence (CTI) concepts.
  • General knowledge of cybersecurity tools.

Benefits

  • Competitive salary.
  • Remote-first work environment with flexible hours.
  • Your choice of laptop and home office setup.
Filigran logo

Filigran

Filigran is a forward-thinking company focused on driving strategic growth in the cybersecurity sector. With a mission to enhance brand visibility and strengthen partnerships, Filigran emphasizes impactful regional initiatives, particularly in North America. The company fosters a calm and collaborative culture, offering remote-first flexibility and opportunities for personal and professional growth. Filigran is dedicated to creating a meaningful impact in the open-source cybersecurity landscape, making it an ideal environment for motivated individuals looking to shape their roles in a high-autonomy setting.

Share This Job!

Save This Job!

Similar Jobs:

TetraScience logo

Customer Support Engineer - Remote

TetraScience

1 week ago

The Customer Support Engineer will resolve technical issues for customers, enhancing their experience and ensuring product reliability.

USA
Full-time
Software Development
Dot Compliance logo

Customer Support Engineer - Remote

Dot Compliance

3 weeks ago

Join Dot Compliance as a Customer Support Engineer in a fully remote role, providing technical support for our SaaS solutions in the life sciences industry.

USA
Full-time
Customer Service
Jenn Nguyen and Friends logo

Customer Support Engineer - Remote

Jenn Nguyen and Friends

8 weeks ago

Join a fast-growing startup as a Customer Support Engineer, providing technical support and building automated workflows.

USA
Full-time
Customer Service
$150,000 - $250,000/year
Techtrueup logo

Customer Support Engineer - Remote

Techtrueup

8 weeks ago

The Customer Support Engineer will address customer issues and concerns with GE e-terra AEMS while ensuring high levels of customer satisfaction.

WA, USA
Contract
Customer Service
MGID logo

Customer Support Engineer - Remote

MGID

8 weeks ago

The Customer Support Engineer will provide technical assistance and resolve issues related to various products in a remote setting.

Ukraine
Full-time
Customer Service