Customer Support Engineer - Remote

Overview

This position is posted by Jobgether on behalf of 1upHealth, Inc. We are currently looking for a Customer Support Engineer in United States.

Join a mission-driven team that's transforming healthcare through cutting-edge data interoperability. In this remote role, you'll play a key part in supporting complex production environments by resolving technical issues, improving customer satisfaction, and streamlining processes. You'll act as a critical bridge between clients and engineering teams, using your expertise to troubleshoot APIs, data flows, and system configurations. This is an ideal opportunity for a customer-obsessed, technically skilled problem solver who thrives in fast-paced, high-impact settings.

In Short

• Serve as a trusted technical point of contact for customers and partners, providing support via email, virtual meetings, and the support portal.
• Troubleshoot and resolve Tier 2 and Tier 3 issues related to data, APIs, and system configurations.
• Collaborate closely with Product and Engineering teams to escalate bugs, develop interim solutions, and drive timely resolutions.
• Monitor data workflows and key pipelines proactively to prevent incidents.
• Triage support cases effectively, ensuring correct prioritization, routing, and follow-up.
• Identify and implement enhancements in support tooling (Salesforce, JIRA) to improve the customer experience.
• Contribute to documentation and internal knowledge sharing to streamline future support efforts.
• Participate in an on-call rotation to respond to urgent, real-time production issues outside standard hours.

Requirements

• Technical proficiency in troubleshooting APIs and data flows.
• Experience with support tools like Salesforce and JIRA.
• Strong communication skills for customer interaction.
• Ability to work in fast-paced environments.
• Experience in a technical support role.

Benefits

• Work with a mission-driven team.
• Opportunity to make a significant impact in healthcare.
• Remote work flexibility.
• On-call rotation for real-time issue resolution.