Remote Otter LogoRemoteOtter

Customer Support Engineer - Remote

Posted 1 week ago
Customer Service
Contract
Uruguay
$33,000 - $40,000/year

Overview

As a Customer Support Engineer, you’ll be the friendly, knowledgeable face of Prodly for our users, helping troubleshoot technical issues and creating resources to enhance the user experience.

In Short

  • Become a product expert in AppOps and the Prodly suite
  • Help customers resolve technical issues via support tickets, email, or chat
  • Collaborate with Engineering and Product teams to investigate bugs
  • Contribute to self-service resources like knowledge base articles
  • Curate customer feedback for Product Management
  • Assist in building and optimizing internal processes
  • Facilitate screen-sharing sessions with customers
  • Help train AI support agents on our product

Requirements

  • Familiarity with Salesforce is a must
  • Strong communication skills in English
  • Ability to explain technical concepts clearly
  • Curiosity and passion for learning
  • Strong troubleshooting and problem-solving abilities
  • Comfortable working independently in a fast-paced environment
  • Bonus: Trailhead Superbadges or previous support experience in SaaS

Benefits

  • Competitive compensation based on skills and experience
  • Medical insurance allowance
  • Home office setup support
  • Fully remote team culture
  • A collaborative, supportive team

Prodly

Prodly

Prodly is a global innovator in Applications Operations (AppOps) software, providing tools that simplify deployment, version control, and governance for enterprise applications. As a VC-backed Salesforce ISV partner, Prodly's expanding product suite supports various Salesforce solutions, including CPQ, Field Service Lightning, Advanced Approvals, and Billing, along with reference data management for Sandboxes. The company is dedicated to building a team of curious and driven individuals who are passionate about solving real problems, fostering a remote-first culture that values flexibility and collaboration.

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