Director of Partner Management - Remote

Overview

The Director of Partner Management is responsible for building, onboarding, and enabling a global ecosystem of System Integrator (SI) partners to successfully implement and deliver the company’s SaaS telecom products.

In Short

• Define and execute the System Integrator partner strategy aligned with company growth and go-to-market objectives.
• Identify, recruit, and onboard SI partners with strong telecom domain expertise.
• Design and own a structured onboarding program to ensure partners are delivery-ready.
• Serve as the primary point of contact for partners during active customer implementations.
• Work closely with Product and Engineering to relay partner feedback and influence roadmap priorities.
• Track partner performance, certification status, utilization, and customer outcomes.
• Recognize and scale high-performing partners.
• Continuously refine onboarding and delivery processes to improve partner effectiveness.
• Collaborate with Customer Success to ensure smooth post-implementation handoffs.
• Align with Legal and Finance on partner agreements and compliance.

Requirements

• 8–12+ years of experience in Partner Management, Professional Services, or Consulting within a SaaS or telecom software environment.
• Proven experience onboarding and enabling System Integrators.
• Strong understanding of SaaS telecom platforms (e.g., OSS/BSS, billing).
• Strong program management and stakeholder coordination skills.
• Ability to operate as a trusted advisor to partners and internal teams.

Benefits

• Flexible remote work environment.
• Competitive salary range.
• Generous benefits package.
• Opportunities for professional growth.
• Inclusive company culture.