Senior Engineer - Network Operations - Remote

Overview

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country. As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

In Short

• Provide advanced-level monitoring, operation, and support of network systems
• Guide quality assurance activities and infrastructure testing to ensure network stability and performance
• Lead investigations into network issues, including root cause analysis and corrective action planning
• Maintain and evolve recommendations for improvements to network systems, tools, and operational processes
• Influence multiple areas of a product or system through technical leadership and cross-team collaboration
• Design and lead network upgrade projects
• Advise and support junior engineers, sharing knowledge and best practices

Requirements

• Deep, hands-on knowledge of designing, developing, and maintaining complex network operating systems
• Proven ability to build and maintain senior internal and external relationships, often requiring influence and persuasion
• Strong collaboration skills, with experience working across teams to resolve moderately complex, loosely scoped problems
• Experience mentoring or advising junior peers and contributing to team growth
• Ability to work independently with a high degree of autonomy and accountability
• Bachelor’s or Master’s degree in a related field, or equivalent practical experience
• 6–8 years of experience in network operations engineering or a related role

Benefits

• Competitive salary range
• Generous benefits package
• Supportive work culture focused on diversity and inclusion
• Opportunities for professional growth and development
• Flexible work environment