FMLA Leave Specialist - Remote

Overview

Tilt is looking for a Leave Success Manager to join our team and help us scale our business by providing seamless onboarding and ongoing support as employees navigate their leave journey.

In Short

• Manage the lifecycle of employees on leave through Tilt software.
• Provide troubleshooting support for employees and their managers.
• Answer questions around U.S. state and federal leave laws.
• Advocate for customers by collaborating across departments.
• Develop platform and industry knowledge around leave management.
• Communicate with regulatory agencies and third parties as needed.
• 2+ years of experience in customer success or support.
• Passion for helping people navigate complex regulations.
• Ability to research and interpret policies for a non-policy savvy audience.
• Thrive in a fast-paced, collaborative environment.

Requirements

• Extensive knowledge in paid and unpaid Leave of Absence across the U.S.
• Clear, articulate, and empathetic communication style.
• Experience with startups or B2B SaaS businesses.
• Organized and resourceful with the ability to multitask.
• Familiarity with the leave compliance space.
• Ability to embrace technology and learn new tools.
• Self-directed and able to manage multiple priorities.
• Celebrate diversity and inclusion in the workplace.

Benefits

• Annual salary starting at $60,000 plus stock options.
• Comprehensive medical, dental, and vision benefits.
• 401k with match.
• $100 monthly for personal needs.
• Responsible Time Off policy.