Leave Specialist - Remote

Overview

Sparrow is the first high-tech, high-touch employee leave management solution. Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.).

Currently, the leave management process is painful and inefficient for everyone. Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career. Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 - 40 hours per leave) and money (up to $30K per leave).

Sparrow is headquartered in San Francisco with remote employees across the country. Sparrow is a diverse, highly talented, and supportive team. Together, we are hardworking, collaborative, smart, and humble—after all, we’re solving real problems.

In Short

• Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers.
• Act responsively, accurately, and with attention to detail in a considerate and timely manner.
• Participate in team meetings providing feedback, solutions, and suggestions.
• Communicate with employees going on leave to discuss the leave of absence process.
• Partner with internal payroll teams to ensure employees are paid accurately and on time.
• Interface and collaborate with key parties through various methods of communication.

Requirements

• Strong communication skills for interaction with internal teams and customers.
• Excel in active listening, empathy, and approachability.
• Comfortable moving between multiple tasks quickly.
• Maintain internal systems and processes.

Benefits

• Collect and share product feedback during customer interactions.
• Evaluate impact throughout the lifecycle of each leave.
• Implement process improvements to resolve inefficiencies.
• Provide and seek feedback to support team growth.