Cloud Support Engineer (AWS based Contact Center) - Remote

Overview

As a Cloud Support Engineer, you will work closely with clients to ensure the smooth operation of customer service communication platforms, developing solutions and managing incidents.

In Short

• Work with AWS Cloud architecture and manage Cloud Contact Center environments.
• Handle customer inquiries and document issues in the ticket system.
• Analyze and solve complex problems, adapting to new technologies.
• Provide expert advice on Cloud Contact Centers.
• Meet diverse customer requirements in the evolving Amazon Cloud environment.
• Work with AWS technologies, including Serverless applications and AI.
• Develop and implement small solutions using NodeJS, JavaScript, or TypeScript.

Requirements

• Completed training as an IT specialist or equivalent experience in IT system administration.
• Strong customer service orientation and willingness to take responsibility.
• High motivation for new challenges and a willingness to learn.
• Ideally, knowledge of programming languages like NodeJS, JavaScript, TypeScript, or Python.
• Ability to independently manage smaller projects.
• Fluent in German and English (B2 level).

Benefits

• Friendly working atmosphere in a dedicated team.
• A culture of learning from mistakes.
• Open communication and collaboration.
• Appreciation for every employee.
• Continuous training opportunities.
• Diverse tasks in a dynamic environment.
• Attractive additional benefits like retirement plans and insurance.
• Free public transport ticket for employees at all locations.
• Competitive compensation.
• Option for remote work.