Technical Support - Subject Matter Expert - Remote

Overview

As a Technical Support - Subject Matter Expert at SolarEdge, you will be part of a leading company in smart energy technology, providing support for solar products and ensuring customer satisfaction.

In Short

• Answer inbound calls to troubleshoot SolarEdge products.
• Follow up with customers to ensure satisfaction.
• Schedule calls for better customer experience.
• Attend weekly training specific to the Subject Matter Expert team.
• Process RMA’s for damaged or faulty hardware.
• Maintain open case load for fast response times.
• Solve technical issues with higher permissions.
• Review and escalate product trends to Tier–II team.
• Enforce high-quality communication standards.
• Spanish speaking is required.

Requirements

• Two years’ experience in a support center environment.
• One year solar industry experience preferred.
• Experience with solar electric products is helpful.
• Strong typing and communication skills.
• Ability to multitask in a fast-paced environment.

Benefits

• Competitive pay range of $19 - $23/hour.
• Potential for bonuses and equity awards.
• Comprehensive benefits package.
• Focus on diversity and inclusion in the workplace.