Subject Matter Expert - Crypto Support - Remote

Overview

As a Crypto Subject Matter Expert, you will play a key role in shaping and enhancing the user experience of Deblock’s crypto products. Your expertise will help optimize customer interactions, improve usability, and ensure seamless adoption of our crypto services.

In Short

• Enhancing the crypto user journey by identifying pain points and recommending improvements.
• Providing expert guidance on crypto transactions, wallets, and overall usability.
• Analyzing customer feedback and behavior to drive product enhancements.
• Educating internal teams and customers on crypto functionalities, best practices, and industry trends.
• Collaborating with product, support, and compliance teams to ensure a seamless and intuitive crypto experience.
• Keeping up with the latest trends in blockchain, DeFi, and crypto adoption to inform strategy.

Requirements

• Strong knowledge of crypto products and services.
• Experience in customer support or user experience roles.
• Excellent communication and presentation skills.
• Ability to analyze data and customer feedback effectively.
• Familiarity with blockchain technology and DeFi concepts.

Benefits

• Opportunity to work in an innovative FinTech company.
• Collaborative and dynamic work environment.
• Potential for professional growth in the crypto space.
• Access to the latest tools and technologies.