Technical Support Expert - Remote

Overview

As a Technical Support Expert at Pennylane, you will be responsible for ensuring the reliability and proper daily use of the Pennylane platform, directly impacting customer satisfaction and the company's image.

In Short

• Join a fast-growing FinTech company in France.
• Be the technical expert and main contact between support teams and developers.
• Investigate and prioritize issues reported by customer relations.
• Start with Level 1 support and transition to technical support.
• Collaborate with various departments to enhance product knowledge.
• Participate in meetings and share technical expertise.
• Opportunities for career advancement in technical expertise and project management.
• Work in a flexible remote environment with an international team.
• Engage in continuous learning and training.
• Contribute to the development of a leading financial management software.

Requirements

• At least 2 years of experience in an accounting firm.
• Curiosity for technology; SQL knowledge is a plus.
• Fluent in English, both written and spoken.
• Strong attention to detail and pedagogical skills.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new tools and processes.
• Experience in customer support is advantageous.
• Strong problem-solving skills.
• Ability to manage and prioritize tasks effectively.
• Good communication skills to interact with clients and teams.

Benefits

• Opportunity to grow within a rapidly expanding company.
• Flexible remote work culture.
• Access to training and development programs.
• Work with an international team from 25 different countries.
• Competitive salary and benefits package.
• Engaging work environment focused on autonomy and trust.
• Chance to shape the future of financial management software.
• Supportive team atmosphere with high employee satisfaction.
• Involvement in innovative projects and solutions.
• Regular feedback and opportunities for career advancement.