Expert Technical Support Consultant - Remote

Overview

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

In Short

• Seeking an Expert Technical Support Consultant with expertise in SQL, HL7, and application troubleshooting.
• Strong experience in supporting complex healthcare applications.
• Excellent problem-solving abilities and communication skills required.
• Experience with Microsoft Windows Server and SQL Server troubleshooting.
• Ability to work in a fast-paced, customer-focused environment.
• Provide software application support to hospital IT staff.
• Track and document inbound requests and ensure adherence to SLAs.
• Collaborate with internal teams and mentor team members.
• Willingness to work flexible shifts, including after-hours support.
• Engage with clients to ensure issue resolution and satisfaction.

Requirements

• Expert-level proficiency in SQL and MS SQL Server.
• Strong understanding of Windows Server administration.
• Significant experience in software/product support.
• Excellent written and oral communication skills.
• Experience working with international clients.
• Knowledge of healthcare applications and industry terminology is a plus.
• Relevant certifications in SQL or Healthcare IT are desirable.
• Ability to multitask effectively and meet deadlines.
• Minimum of 7 years of experience in a support role.

Benefits

• Flexible work policy allowing remote work.
• Opportunity to work in a collaborative environment.
• Engagement with international clients.
• Professional development opportunities.
• Supportive team culture.