Senior Customer Success Renewal Manager - Remote

Overview

As a Senior Customer Success Renewal Manager at Smartsheet, you will support the Customer Success Organization in driving a portfolio of customer renewals for strategic accounts, ensuring a world-class renewal experience.

In Short

• Lead executive communications with customers for contract renewals.
• Develop renewal strategies based on data-driven decisions.
• Drive large renewal negotiations to meet quarterly and annual goals.
• Manage an accurate forecast for upcoming renewals.
• Collaborate with cross-functional partners to enhance renewal processes.
• Provide guidance on renewal strategy and pricing solutions.
• Prepare proposals and contract documentation.
• Mentor team members and act as a subject matter expert.
• Proactively adopt new initiatives as needed.
• Perform other duties as assigned.

Requirements

• 6+ years experience in Sales, Renewal Management, or Customer Success.
• Strong negotiation skills with complex contracts.
• Ability to influence and navigate objections.
• Experience in building stakeholder partnerships in the Enterprise segment.
• Familiarity with project management methodologies.
• Ability to plan and execute initiatives effectively.
• Entrepreneurial mindset and comfort with ambiguity.
• Strong organization and prioritization skills.
• Experience with Salesforce or other CRM systems.

Benefits

• 100% employer-paid medical, vision, and dental coverage options.
• 401k Match to help you save for your future.
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program, plus Sick Time Off.
• Life insurance and disability plans for US employees.
• 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Opportunities for professional growth and development.
• Company Funded Perks including discounts and personal Smartsheet account.
• Teleworking options from any registered location in the U.S.