Customer Success Renewal Manager - Remote

Overview

As a Customer Success Renewal Manager at Smartsheet, you will support the Customer Success Organization in driving a portfolio of customer renewals, ensuring a world-class experience for customers.

In Short

• Serve as an extended member of the Smartsheet account team for contract renewals.
• Ensure a positive customer experience throughout the renewal process.
• Partner with various teams to accelerate the renewal process.
• Build and communicate accurate forecasts for renewals.
• Identify renewal risks and develop resolution strategies.
• Evaluate your portfolio to prioritize favorable outcomes.
• Highlight opportunities for process improvement.
• Perform other duties as assigned.

Requirements

• 4+ years of Sales, Customer Success, or Finance experience.
• 1+ year of experience in a software renewal role.
• Negotiation skills with experience driving contracts to completion.
• Experience analyzing complex problems and managing risk.
• Familiarity with project management methodologies.
• Motivated by an entrepreneurial mindset.
• Experience with Salesforce and Smartsheet.

Benefits

• HSA and employer-paid medical/vision/dental coverage options.
• 401k Match program.
• Monthly stipend for work and productivity support.
• Flexible Time Away Program and Sick Time Off.
• Life insurance and disability plans.
• 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day.
• Professional growth opportunities including Udemy access.
• Company Funded Perks including discounts and personal Smartsheet account.