Customer Success Renewal Manager - Remote

Overview

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

In Short

• Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion
• Ensure a positive customer experience throughout all stages of the renewal process
• Partner with sales, customer success, order management, and senior leadership to accelerate the contract renewal process and create positive outcomes
• Build and communicate an accurate forecast on upcoming renewals
• Identify and highlight any renewal risk to your partners and work with all team members to order to develop resolution strategies
• Evaluate your portfolio to prioritise time to render the most favourable outcomes
• Highlight opportunities for process improvement
• Perform other duties as assigned

Requirements

• 4+ years of Sales, Customer Success or Finance experience
• Negotiation skills with experience driving contracts to completion
• Experience analysing complex problems, developing recommended solutions, and/or managing risk
• Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle
• Motivated by an entrepreneurial mindset and comfortable with ambiguity
• Experience working with Salesforce and Smartsheet

Benefits

• Inclusive work environment
• Opportunities for personal and professional growth
• Supportive team culture
• Flexible work arrangements
• Equal Opportunity Employer