Manager, Renewals and Customer Success - Remote

Overview

Veeam, a leader in data protection and ransomware recovery, seeks a Manager for the Renewals and Customer Success Specialist team. This role involves managing and coordinating a mini-team of Program Managers to drive results through global programs.

In Short

• Manage and coordinate Program Managers in the Specialists team.
• Decide on suitable strategies and objectives for projects.
• Collaborate with various teams including Sales operations and renewals.
• Develop and control project deadlines and activities.
• Assess change and risk for operational teams.
• Analyze and monitor program performance.
• Resolve higher scope issues in projects.
• Communicate project plans and changes to stakeholders.

Requirements

• 5+ years in Renewals or Customer Success roles.
• 2+ years of people management experience.
• Understanding of Renewals/Retention/CS challenges.
• Track record of completing complex projects.
• Attention to detail for polished deliverables.
• Proven ability to drive projects to conclusion.
• Experience with culturally diverse teams.
• Knowledge of project/program management techniques.
• Excellent communication and problem-solving skills.
• Bachelor’s degree required.
• Experience with analytics and reporting tools.
• Ability to work with cross-functional teams.

Benefits

• Competitive salary.
• Health and wellness programs.
• Opportunities for professional development.
• Flexible work environment.
• Inclusive company culture.