Key Account Specialist - Remote

Overview

The Key Account Specialist performs a variety of account management and coordination activities to ensure customer contracts are administered effectively, meeting customer needs and expectations.

In Short

• Primary point of contact for selected clients.
• Monitor and manage contract performance.
• Identify and manage risks related to client expectations.
• Communicate with auditors and coordinate training.
• Achieve client retention and satisfaction targets.
• Implement process improvements for service delivery.
• Collaborate with sales team on business development opportunities.
• Manage commercial aspects of contracts.
• Report performance to senior management.
• Drive business development for existing client accounts.

Requirements

• Associate degree or equivalent experience.
• 3+ years in customer care or administrative roles.
• Knowledge of ISO standards preferred.
• Proficient in Microsoft Office applications.
• Excellent communication skills in English.
• Ability to manage multiple projects effectively.
• Demonstrated discretion and independent judgment.
• Ability to build effective working relationships.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid-time off including vacation and sick leave.
• Online training and development opportunities.
• Employee wellness programs.