Key Account Specialist - Remote

Overview

The Key Account Specialist performs a variety of account management and coordination activities to ensure all customer contracts are administered effectively, delivering high customer satisfaction.

In Short

• Primary point of contact for selected clients.
• Monitor and manage contract performance and client KPIs.
• Identify risks related to performance and client expectations.
• Manage commercial aspects of contracts, including business development.
• Communicate with auditors and coordinate training.
• Report on project performance to senior management.
• Achieve client retention and satisfaction targets.
• Implement process improvements for service delivery.
• Collaborate with sales team on business development opportunities.
• Achieve annual targets for new business development.

Requirements

• Associate degree or equivalent relevant experience.
• 3+ years in customer care or administrative roles.
• Proficient in Microsoft Office and scheduling systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects in a fast-paced environment.

Benefits

• Work from home flexibility.
• Opportunities for professional development.
• Inclusive workplace culture.