Key Account Specialist - Remote

Overview

The Key Account Specialist is responsible for managing client accounts, ensuring customer satisfaction, and driving business development opportunities while working remotely.

In Short

• Primary point of contact for selected clients.
• Monitor and manage contract performance and client-specific KPIs.
• Identify risks and manage commercial aspects of contracts.
• Provide liaison between personnel involved in contract performance.
• Communicate with auditors and coordinate training.
• Achieve client retention targets and high customer satisfaction.
• Implement process improvements for service delivery.
• Identify and drive business development opportunities.
• Collaborate with sales team for new business development.
• Achieve annual targets for business development and sales.

Requirements

• Associate degree or equivalent relevant experience.
• 3+ years of experience in customer care or administrative roles.
• Excellent written and verbal communication skills in English.
• Proficient in Microsoft Office and scheduling systems.
• Ability to manage multiple projects in a fast-paced environment.
• Demonstrated ability to establish effective working relationships.
• Ability to exercise discretion and independent judgment.
• Compliance with Health & Safety and Professional Conduct policies.

Benefits

• Equal Opportunity Employer.
• Support for individuals with disabilities during the application process.