Account Specialist - Remote

Overview

The Account Specialist role involves driving renewal and upsell sales motions for existing accounts, focusing on customer engagement and retention.

In Short

• Close renewals and upsell opportunities for assigned geography.
• Identify the best virtual channel for customer engagement.
• Validate customer needs and drive sales to close.
• Support in developing territory growth strategies.
• Engage Sales Specialists for deep product expertise.
• Focus on driving retention and achieving renewal targets.
• Use Salesforce workflow to progress deals.
• Nurture opportunities for existing account renewals.
• Work with a competitive and positive attitude.
• Maintain stable performance under pressure.

Requirements

• 1-3 years of experience in a similar role.
• SaaS experience is preferred.
• Excellent verbal and written communication skills in Spanish and English.
• Strong interpersonal skills.
• Ability to manage 200+ accounts.
• Intermediate computer skills.
• Experience in CRM preferred.
• Agile learner with a commitment to a schedule.
• Resilient under stress.
• Demonstrate determination and persistence.

Benefits

• Comprehensive benefit plans including flexible vacation.
• Two company-wide Mental Health Days off.
• Access to the Headspace app.
• Retirement savings and tuition reimbursement.
• Employee incentive programs.
• Resources for mental, physical, and financial wellbeing.
• Flexible work arrangements including work from anywhere for up to 8 weeks per year.
• Career development and growth opportunities.
• Culture of inclusion and belonging.
• Social impact initiatives and paid volunteer days off.