Account Specialist - Remote

Overview

The Account Specialist position plays a critical role in supporting account executives and account managers and ensuring smooth customer operations. Their metrics reflect their efficiency, accuracy, and contribution to overall account management success to drive sales, upsells, cross sells, and renewals and provide exceptional customer service.

In Short

• Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.
• Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.
• Track and manage all customer renewals, ensuring timely and accurate processing.
• Prepare and send out quotes, contracts, and other necessary documentation.
• Serve as a point of contact for customers regarding sales, renewal, and support inquiries.
• Provide regular updates to the sales team and management on sales, renewal status and performance metrics.
• Communicate with customers regarding upcoming renewals, addressing any questions or concerns.
• Analyze customer data to identify trends and opportunities for improvement.
• Maintain and update customer information in the CRM system.

Requirements

• 3+ years experience in account management, retention & renewals, sales, or a related field.
• Excellent communication and interpersonal skills.
• Fluency in English as well as Swedish or Finnish.
• Proficiency in CRM software and sales tools.
• Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology.
• Ability to find solutions to difficult or complex issues.
• Ability to analyze market data, feedback, and sales performance.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Strong grasp of sales processes and strategies.
• Ability to work effectively with cross-functional teams.

Benefits

• Industry-Leading Benefits including flexible vacation and mental health days.
• Flexible work arrangements including work from anywhere for up to 8 weeks per year.
• Career Development and Growth opportunities.
• A culture of inclusion, innovation, and customer-focus.
• Social Impact initiatives and paid volunteer days.