Key Account Specialist - Remote

Overview

The Key Account Specialist performs a variety of account management and coordination activities to ensure all customer contracts are administered to meet customers' needs and expectations, delivering the highest level of customer satisfaction.

In Short

• Be the primary point of contact for selected clients.
• Monitor and manage contract performance.
• Identify risks regarding poor performance or client expectations.
• Manage commercial aspects of the contract.
• Provide liaison between personnel involved in contract performance.
• Communicate with auditors and coordinate training.
• Achieve client retention targets and high customer satisfaction.
• Implement process improvements for service delivery.
• Collaborate with the sales team for business development.
• Achieve annual targets for new business development.

Requirements

• Associate degree or equivalent relevant experience (Required).
• 3+ years of experience in a customer care or administrative role (Required).
• Proficient in Microsoft Office and scheduling systems.
• Excellent verbal and written communication skills (Required).
• Ability to manage and coordinate multiple projects.
• Demonstrated ability to establish effective working relationships.
• Understanding of Health & Safety and Professional Conduct policies.

Benefits

• Competitive base salary - $24-$29/hr (based on experience).
• Comprehensive benefits package, including health, dental, and 401k.
• Professional development and growth opportunities.