Key Account Specialist - Remote

Overview

The Key Account Specialist performs a variety of account management and coordination activities to ensure all customer contracts are administered to meet customer needs and expectations, delivering the highest level of customer satisfaction.

In Short

• Be the primary point of contact for selected clients.
• Monitor and manage contract performance and client-specific KPIs.
• Identify risks related to poor performance and client expectations.
• Manage commercial aspects of the contract, including profit maintenance.
• Provide communication between CBE personnel and manage contract communication.
• Achieve client retention targets and high satisfaction survey results.
• Implement process improvements for timely issuance of certifications.
• Identify and drive business development opportunities for existing accounts.
• Collaborate with sales teams to convert new business opportunities.
• Achieve annual targets for new business development.

Requirements

• Associate degree or equivalent relevant experience (Required).
• Bachelor’s Degree (Preferred).
• 3+ years of experience in a customer care representative or administrative role (Required).
• Proficient in written and verbal communication in English.
• Ability to establish effective working relationships.
• Proficient in using various computer software (Word, Excel, Outlook).
• Ability to manage and coordinate multiple projects.
• Demonstrates excellent communication skills.

Benefits

• Equal Opportunity Employer.
• Support for reasonable accommodations.
• Professional development opportunities.