Senior Manager, Strategic Customer Engagement - Customer Advocate - Remote

Overview

This role is focused on driving customer engagement strategies and strengthening relationships with strategic customers at ServiceNow, a leader in AI-enhanced technology.

In Short

• Drive Customer Engagement Strategy by curating customer portfolios.
• Orchestrate end-to-end customer interactions and ensure follow-through.
• Deepen executive relationships with top customers and partners.
• Scale and innovate engagement practices to maximize impact.
• Serve as a strategic thought partner to Elevate leaders.
• Continuously improve engagement models using AI insights.
• Be a versatile problem solver and trusted advisor.
• Possess sales DNA and understand enterprise decision-making.
• Demonstrate executive presence and effective communication.
• Exhibit high energy and emotional intelligence in interactions.

Requirements

• 10+ years of experience in consulting or enterprise SaaS sales.
• Proven ability to influence at the C-level and act as a proxy.
• Exceptional storytelling and communication skills.
• Experience with AI tools to drive efficiency.
• Strong track record of collaboration in complex environments.
• High energy and results-oriented attitude.

Benefits

• Flexible work environment with remote options.
• Opportunity for career growth in technology.
• Supportive and fast-paced learning environment.
• Engagement with a diverse range of strategic customers.
• Access to innovative AI-enhanced technology.