Senior Customer Engagement Manager - Remote

Overview

The Senior Customer Engagement Manager at ServiceNow is responsible for managing key initiatives that enhance customer experiences and drive innovation within the organization.

In Short

• Manage cross-functional projects and teams.
• Provide regular updates to customers and internal teams.
• Navigate project phases and manage team dynamics.
• Initiate strategic initiatives to influence project direction.
• Develop and present value propositions to customers.
• Fluency in French and English is mandatory.
• 10+ years of experience in high-tech/SaaS industry.
• 5+ years in Customer Engagement roles.
• Experience with ServiceNow products is preferred.
• Strong project management and documentation skills.

Requirements

• Experience with AI integration in work processes.
• Strong cross-functional project management experience.
• Ability to lead strategic customer programs.
• Excellent negotiation and persuasion skills.
• Strong customer orientation and active listening skills.
• Ability to analyze data and make informed decisions.
• BS/BA in computer science or related field preferred.
• Travel up to 50% may be required.
• Canadian citizenship or permanent residency required.
• Federal government clearance is preferred.

Benefits

• Inclusive work environment.
• Flexibility in work arrangements.
• Opportunities for professional growth.
• Supportive team culture.
• Access to innovative tools and resources.