Customer Engagement Manager - Remote

Overview

This role focuses on developing and delivering educational materials for an external audience, enhancing customer training and adoption.

In Short

• Deliver tailored virtual and in-person training experiences.
• Create learning materials to meet local customer needs.
• Collaborate with cross-functional teams for compliance.
• Manage and update market-focused content.
• Pilot new training approaches for product adoption.
• Assess market requirements through data analysis.
• Apply project management principles.
• Leverage data-driven decision-making for training outcomes.

Requirements

• Bachelor’s Degree or equivalent experience.
• 2+ years in instructional design, training, or L&D.
• Experience in instructor-led training (in-person and virtual).
• Familiarity with adult learning theories.
• Experience with Learning Management Systems.
• Video editing and presentation design skills.

Benefits

• Competitive salary range based on experience.
• Annual performance bonus and stock options.
• Comprehensive benefits package.
• Opportunities for professional growth and development.