Customer Engagement Manager - Remote

Overview

As a Customer Engagement Manager, you will lead CRM strategies to enhance customer retention and drive revenue through effective email and SMS campaigns.

In Short

• Develop and execute CRM strategies for DTC brands.
• Manage loyalty programs and communication calendars.
• Collaborate with marketing and creative teams to amplify brand initiatives.
• Analyze customer data to inform and optimize strategies.
• Track and report on key performance metrics.
• Build consumer journeys for subscription programs.
• Maintain relationships with external platform vendors.
• Proactively seek innovative opportunities in CRM.
• Adapt strategies based on customer insights and analytics.
• Experience in beauty or skincare categories is a plus.

Requirements

• Bachelor's Degree in a related field.
• Experience in developing and executing CRM strategies.
• Strong analytical skills and understanding of KPIs.
• Excellent communication and interpersonal skills.
• Creative problem solver in fast-paced environments.
• Experience with Yotpo, Klaviyo, and Attentive is required.

Benefits

• Open and supportive team culture.
• Opportunities for personal ownership and responsibility.
• Innovative and collaborative work environment.
• Impactful work with a focus on growth.