Manager - Customer Engagement - Remote

Overview

The Engagement Manager is responsible for planning, execution, and successful implementation of SaaS products for customers, managing cross-functional teams to deliver quality results on time.

In Short

• Be the prime contact for customers during implementation and deployment of software and services.
• Manage all aspects of project management and coordination.
• Define project goals and objectives with stakeholders.
• Develop and monitor implementation plans.
• Conduct pre-kick-off and kick-off meetings.
• Lead development of project plans to meet goals.
• Establish practices and tools for project management.
• Ensure customer satisfaction by delivering quality results.
• Coordinate onsite customer visits.
• Monitor project progress and report status to stakeholders.

Requirements

• 7-10 years of experience in Professional Services as a project or program manager.
• Formal project management training or certification (PMP strongly preferred).
• Experience in SaaS implementation projects.
• Proficient in project management tools.
• Excellent written and oral communication skills.
• Strong organizational and leadership skills.
• Ability to prioritize and solve problems under pressure.
• Proven track record of managing multiple customer engagements.

Benefits

• Competitive salary and variable compensation.
• Comprehensive health insurance options.
• Equity and Employee Stock Purchase Plan (ESPP).
• Flexible PTO and spending options.
• Wellness benefits and commuter benefits.
• Adoption and parental leave benefits.